JOIN OUR TEAM

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POSITION:            Customer Service Manager and Play Buddy

EXPECTATION:      20-40 hours / week, starting at $15-18 / hour
Scheduled shifts primarily Thurs-Fri between 2pm and 7pm, and Sat-Sun between 8am and 7pm

DUE DATE:            Apply by November 24, 2017 (instructions below)

LOCATION:           709 8th Street SE, Washington, DC  20003
Located on Barracks Row in Capitol Hill, near the Eastern Market metro

ABOUT SKILLZONE
SkillZone is Capitol Hill’s club for families with babies, toddlers, and preschoolers. Our members enjoy open play time, reserved sessions, classes, parent socials, and private parties.  Little ones need open, unstructured play time for their minds and bodies to stretch to their full potential, so we designed a unique place for families to create, imagine, and have fun together while focusing on child development skills.  SkillZone’s model includes a variety of services for children 6 and under and the parents, family and friends who care for them.

WORKING AT SKILLZONE
We are committed to being a fun, relaxing place for the whole community – and that includes the people who work with us!  We are a locally-owned small business, and we understand the importance of happy, smart employees to our success.  We offer flexible arrangements and very competitive pay, and we want our team members to be a part of our growth for a long time to come.  We are an expanding business and have significant growth opportunities for the right employees, including supervisory and management positions.

SkillZone is open seven days per week, with employee shifts beginning at 9:30am and ending at 7:30pm on weekdays and beginning at 8:00am and ending at 7:30pm on weekends.  As a family entertainment service and gathering place, SkillZone is typically open on most holidays with the exception of Thanksgiving, Christmas, and New Year’s Days.  We also endeavor to always be open in inclement weather.

Employees at SkillZone enjoy paid time off (vacation / sick leave) and are offered employer-sponsored health insurance.

DUTIES - This position has two primary areas of responsibility, customer service and directly engaging with children 6 and under (“Play Buddy”)

Customer Service

  • Manage customer check-in and registration, make reservations, answer phone calls and respond to customer email inquiries - quickly exchanging accurate information in these situations
  • Accurately manage sales transactions - including drop-in, membership, and special event sales - quickly mastering our Point of Sale and Customer Relationship Management software
  • Describe SkillZone services and policies to new customers, assisting in sales process and closing on potential sales leads
  • Monitor play area to encourage customer compliance with business policies and ensure everything is in good, safe, working condition
  • Continually check the entire space to ensure tidiness and cleanliness, performing cleaning, organizing, and re-stocking whenever necessary
  • Manage customer issues with respectful and positive attitude, escalating to Customer Service Executive if necessary for complete resolution
  • Manage reservations for play time, classes, and events
  • Assist customers in reserving, planning, and setting up private parties

Play Buddy
During specially-scheduled sessions, member parents at SkillZone can sign up for a Play Buddy to engage with their children.  During these sessions, parents remain on SkillZone premises but put their trust in a Play Buddy to actively monitor their children while they focus on work, relax, socialize, or are otherwise engaged.  This position is expected to perform the following Play Buddy duties when scheduled:

  • Actively engage with the children, communicating in a consistent, warm, and friendly manner
  • Play along with the children, allowing them to self-direct their desired activities but offering suggestions, playing games, and encouraging children to interact with one another
  • Brainstorm and plan children’s educational and entertainment activities with SkillZone management
  • Consistently clean children’s play spaces, encouraging children to be helpers in cleaning up, and maintain a tidy, hazard-free play environment
  • Master SkillZone training on how to intervene in instances of misbehavior, including removing children from situations as needed but never personally administering discipline
  • Follow all SkillZone procedures to ensure the children’s safety and security, including age-appropriate assistance when necessary

REQUIREMENTS

  • Desire and excellent ability to work with children (under 6 years old), maintaining a warm, safe, and comfortable environment for our youngest customers
  • At least 21 years old to professionally manage beer and wine sales / service
  • At least two years of professional experience in customer service, child education or similar positions
  • Ability and willingness to maintain positive, friendly, welcoming environment for all customers, all the time – even when working through issues
  • Strong basic mathematical skills and ability to handle financial transactions with confidence
  • Excellent customer communication and service management skills, including in-person, remote, and written/email interactions
  • Ability to operate a computer and other office productivity machinery.  Competency in basic computer skills including typing/word processing and utilizing office management software, email, web portals, and transactional software
  • CPR and First Aid certified, or willingness and ability to complete certification training within 1 month of start date
  • Willingness to submit to and ability to pass rigorous background check
  • Written and verbal fluency in the English language
  • Reliable transportation and alternate options, to arrive on-time, every time, even in instances of inclement weather
  • Ability to move about the space on a regular basis, including monitoring customer activities and bending down and reaching up as is necessary for tidying up and restocking supplies. Ability to lift 40 pounds and carry such weight 30 feet.  Ability to ascend and descend one flight of stairs on a frequent basis to retrieve/replace items from basement storage area

BONUS POINTS

  • Fluency in Spanish and/or French languages
  • Associate or Bachelor’s degree in child education, business, human services, or related field
  • Excellent written communication skills, including aptitude for writing newsletter / blog articles and creating promotional materials
  • Military service with an honorable record

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

TO APPLY
Send an email to contact@skillzonedc.com, with “Customer Service Manager” in the subject line. Attach a copy of your resume, and in the body of the email please tell us 3 interesting things about you!